custom made items
custom made items such as watches, wall clocks etc are located and shipped from Hong Kong
orders are processed within 24 - 48 hours of receiving payment.
all custom made items are packed in a secure bubble wrap mailer and Shipped via China Post ( Standard Flat Rate Air Mail) and without tracking
please allow 10 ~ 18 business days for processing and delivery . (Business Days are Monday-Friday).
For Holiday Period (eg: Christmas, Chinese New Year and etc), shipping will take longer .
items located in the USA are shipped via USPS first class or priority service
Exchanges or Refunds within 30 Days of purchase
All products must be returned in their original condition and packaging material. *Returns will be credited in full minus the shipping cost, buyer is responsible for cost of shipping back any item.*
We respond to most inquiries within 12-24 hours, However it may sometimes take a full 48 hours during high-volume periods.
Your satisfaction is guaranteed and a positive feedback is always appreciated. we attempt our very best to ensure a positive and pleasant shopping experience .
please contact us at your convenience,(and prior to placing a neutral or negative feedback), for any unresolved issues (such as unexpected carrier shipping delays,or other unintended human errors) pertaining to your purchase.
our reputation is indeed a key to our success and ongoing ability to provide you with the best in gifts and international souvenirs .